View job here

Your role

As a Technical Support Specialist in our organization, your contributions will be crucial to maintaining our reputation for technical excellence and responsive customer service. You will play a key role in upholding our software standards and fostering a proactive, solution-oriented environment for our clients.

Your responsibilities

  • Multi channel support Provide support via phone, email, support tickets, and remote maintenance, ensuring client issues are resolved efficiently.
  • Software implementation support Actively participate in the implementation of our software using tools such as Linux, Ansible, Bash, and Lua, contributing to effective solutions.
  • Remote support Offer support for customer projects, including installation, configuration, and troubleshooting, ensuring high customer satisfaction.
  • On-site software installation Conduct on-site installations of our software, both automatically using Ansible and manually via terminal, tailored to specific client requirements.
  • Error analysis and correction Independently analyze and correct software and infrastructure-specific errors under customer-specific requirements, enhancing system stability and user satisfaction.
  • Quality assurance Implement and oversee tests for quality assurance and improvement of our software. Execute both manual and automated tests to maintain high standards.
  • Test scenario integration Develop, integrate, and execute test scenarios within the software architecture. Document errors and coordinate with everyone involved to facilitate rapid resolution.
  • Monitoring and testing Monitor automated test scenarios and implement functional tests, ensuring the continuous performance and reliability of our software solutions.

Are you the one?

  • Degree in Software Engineering/IT or similar fields of study; completed training as a qualified IT Specialist or comparable experiences
  • Experience with test frameworks, test automation and test management tools (Linux, Gitlab CI, Docker, Pytest, Selenium)
  • Experience in the implementation and maintenance of test automation solutions
  • Ability to work in a responsible and independent way and to deal with new tasks, problems and technologies
  • Analytical thinker that collaborates with the team to master challenges
  • Good command of English (at least C1)
  • Good German language skills are required (at least B2)

You don't meet every single requirement, but you are very interested in the position? If your previous experience doesn't perfectly match all the qualifications in the job description, apply anyway. You may be just the right candidate for this or other roles.

Are we the ones?

Team & Culture:

  • We appreciate a heterogeneous team with individual personalities and complementing skills
  • Our team has many years of experience in software development, semiconductor manufacturing, subfab processes and environmental technologies
  • We offer flat hierarchies and thus enable everyone to contribute to our aims
  • We value and foster open, constructive and respectful communicatiaon and encourage everyone to help each other
  • We enable you to grow and develop with us
  • We offer you creative freedom regarding working methods
  • We welcome people of all nationalities, religious beliefs, sexual identities and ages
  • We love good coffee

Work & Office:

  • We are based in Dresden, the beautiful capital city of Saxony, a dynamic high-tech cluster in Germany
  • Our office is centrally located with good public transport connections
  • Even though we are a startup founded in 2023, we work in an established environment with long-standing partners
  • We enable flexible time management and remote work
  • We value regular on-site work in a team
  • We offer you a discounted Germany ticket and secure bicycle parking facilities
  • We offer you regular massages for relaxation
  • Our favourite room is our lab, hopefully with a sofa soon

algorismic is committed to improving the world through sustainable business and the use of innovative technologies since 2023. We develop unique, modular software solutions for process visualisation and optimisation that can be seamlessly integrated into existing systems and collect current operating data using IIoT-Technology. Our agile and goal-oriented approaches deliver measurable results quickly, increase energy and resource efficiency and optimise Abatement operations, empowering our customers to be more sustainable and successful.